I got a letter in the email today:
Dear Mr. __________,
We're very sorry to hear that you had an issue with your bag of beef jerky. We've had thousands of positive responses to our snacks and very few complaints. Our all-American jerky should have been fresh out of the bag, carrying a great flavor.
Each snack we produce is put through an extensive screening process. I can assure you that this problem is not a common occurrence. We would like to know the information that is stamped on the back of the bag. This information is important for our quality control team to investigate the issue that you are experiencing.
We'd be happy to send you another bag as a replacement. Please let us know by email so that we can send that bag along.
Sincerely,
Ms. _________________ Consumer Affairs
